IT Support Team Lead / Senior Systems Administrator

Job description

**CONTINGENT UPON CONTRACT AWARD** Overview:

Job Title: IT Support Team Lead / Senior Systems Administrator

Security Clearance: Secret (or higher)

Location : Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required. )

Description:

C3EL is seeking an IT Support Team Lead / Senior Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will lead day-to-day team support while remaining a hands-on technical contributor. This position coordinates workload, staffing coverage, ticket resolution, escalation, quality, reporting, SOP/knowledge-base maintenance, and support for DOD applications and end users.

Primary Responsibilities: - Lead and coordinate daily support activities across application support, end-user support, workflow processing, and mission support. - Provide senior-level troubleshooting and user/account support for DOD business applications and coordinate with Government application administrators and higher-tier system administrators. - Oversee incident documentation, escalation, follow-up, and closure through the designated trouble-ticket system. - Coordinate workload and personnel coverage to maintain continuity during planned/unplanned absences and periods of elevated demand. - Ensure weekly reporting, operational metrics, SOPs, knowledge bases, diagrams, and other required documentation are accurate and timely. - Serve as a technical SME during recurring and ad-hoc meetings and coordinate with DISA directorates, field sites, and escalation teams. - Support application transitions, account migrations, workstation moves, and configuration changes as required. - Assist C3EL management with staffing, quality control, deliverable tracking, and transition activities.

Required Qualifications: - U.S. Citizenship. - Demonstrated experience leading or coordinating DoD/federal IT support operations while remaining technically hands-on. - Experience with incident/ticket management, user support, application/account administration, escalation, SOPs, and knowledge management. - Ability to communicate effectively with Government users, technical administrators, and management stakeholders. - Ability to meet applicable DISA personnel security and network-access requirements.

Preferred Qualifications: - Experience supporting DoD contracting, financial, document-management, identity/access, or comparable enterprise business applications. - Experience with SPS/PD2, ECWM, COPS, FABS, EDMS, CSS, FPDS, IBM mainframe environments, or E-ICAM. - Previous DISA or other DoD enterprise support experience. - IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.

Education / Experience: - High school diploma and at least 7 years of relevant experience.