Customer Service Representative

Job description

Hackettstown Animal Hospital is seeking a dedicated and enthusiastic individual to join our team as a Part-Time Receptionist. As the first point of contact for our clients, the receptionist plays a crucial role in providing exceptional customer service and ensuring smooth operations at our veterinary practice. This position requires excellent communication and organizational skills, as well as the ability to handle a variety of tasks simultaneously.

Hours: 15-20 hours per week, including Saturdays

Requirements

1. Greeting Clients and Visitors: - Warmly welcome clients and visitors in a friendly and professional manner. - Direct clients to the appropriate areas within the hospital. - Answer general inquiries, provide information about hospital services, and schedule appointments.

2. Appointment Scheduling and Management: - Efficiently schedule and manage appointments using the hospital's computerized system. - Coordinate veterinary appointments with multiple veterinarians and technicians. - Arrange emergency appointments promptly and prioritize them accordingly.

3. Phone and Email Communication: - Handle incoming calls professionally, directing callers to the appropriate departments or taking messages as necessary. - Respond to general inquiries via email, providing accurate and helpful information to clients. - Relay important messages to veterinary staff promptly and accurately.

4. Files and Records: - Maintain and update client records with accuracy, confidentiality, and attention to detail. - Organize and file documentation, ensuring swift retrieval for future reference. - Assist clients in completing necessary forms and paperwork.

5. Cashiering and Financial Transactions: - Handle cash transactions, issue receipts, and maintain accurate records of payments. - Effectively and efficiently process credit card payments.

6. Administrative Support: - Assist with hospital administrative tasks, including data entry, photocopying, and faxing. - Provide general administrative support to veterinarians, technicians, and other team members.

Requirements:

· Previous experience in veterinary customer service roles preferred.

· Excellent communication and interpersonal skills.

· Strong organizational and multitasking abilities.

· Proficient computer skills, including knowledge of MS Office Suite.

· Ability to learn and navigate basic veterinary software used for appointment scheduling and record-keeping.

· Friendly, positive attitude with a passion for providing exceptional customer service.

· Must be available to work 15-20 hours per week, including Saturdays.

· Ability to work in a fast-paced environment while maintaining attention to detail.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team: - Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. - Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. - Health, dental, vision, life insurance, and mental health resources to support your overall well-being. - Generous paid time off and holidays, because your personal time matters. - A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.