IT Support Engineer / IT Support Technician - Part-Time

Job description

Alongside  is a Portuguese company that partners with international organizations to build and scale exceptional tech teams.

We are looking for an IT Support Engineer / IT Support Technician to provide remote support to a client in the UK, on a part-time and flexible basis.

Responsibilities - Provide remote support to users in a Microsoft 365 environment. - Provide support for Outlook, Teams, Office and Microsoft Defender . - Manage users and permissions. - Troubleshoot day-to-day IT issues. - Set up and configure new PCs and software. - Provide support for email security solutions, namely Mimecast . - Remotely monitor endpoints using RMM tools , ideally NinjaOne . - Support hardware management and ordering. - Document basic IT processes.

Requirements - Around 2-4 years of experience in IT Support, Helpdesk L2 or similar roles; - Hands-on experience supporting Microsoft 365 environments; - Good troubleshooting and problem-solving skills; - Ability to work independently and provide effective support remotely; - Good communication skills and a strong level of English, for interaction with the client; - A proactive and service-oriented approach.

Nice To Have

Experience with any of the following will be considered a plus: - Mimecast - NinjaOne or other RMM platforms - Cyber Essentials - Microsoft Defender - Endpoint and device management

Benefits - Part-time engagement - approximately 10 hours per month - 100% remote (based in Portugal) - Flexible working hours - International working environment - Opportunity to work with modern Microsoft-based IT environments

If you're an experienced IT Support professional looking for a flexible, fully remote part-time opportunity , we'd be happy to hear from you.