Apple Systems Engineer - Helpdesk

Job description

Academia is currently seeking to recruit a new member of staff to support the growth of the Technical Services division. As a member of the Apple Helpdesk Team, the emphasis will be on providing high quality technical services & support to our, predominantly Jamf, managed and supported client base.

Amongst other tasks the Apple Systems Engineer will be responsible for; - Tier 2+ remote desktop support for OSX, iOS and Jamf Pro - Issue resolution - Maintenance and automation of software for patch management - Basic network troubleshooting and diagnostics - MDM (Jamf) solution maintenance - Solutions documentation  - ISO procedure documentation - Ability to communicate technical concepts to a nontechnical audience

Key Skills - Experience in managing an Apple Mac &/or Apple iOS environment from the ground up using Jamf Pro in a current (MacOS Sequoia and above) environment - A passion for all things technology related - Excellent all round communication skills especially in questioning and listening. - Excellent personal planning and work organisation skills - Excellent telephone manner - Ability to demonstrate solutions to customers when necessary - Experience* &/or certification of any of the following: - Jamf Certified - Jamf Pro CCA or 300 - Jamf Protect or 270 or above - Knowledge of modern Jamf management including Blueprints & SSO - Apple School Manager - Apple Business - Entra ID - Jamf Connect - PSSO - Jamf Protect - Jamf Security Cloud

Benefits

A sneak peak at some of our employee benefits...

·       Gym membership contribution

·       Health Cash Plan

·       Increased annual leave with length of service

·       Free annual leave on your birthday

·       Length of service bonus

·       Free Will Writing service

·       And more!