Partner Operations

Job description

<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">PetInsuranceQuotes.com helps connect pet owners with insurance options through a growing network of veterinary clinics, breeders, and other pet industry partners. As part of a group of affiliated companies focused on digital marketing and customer acquisition, you'll work alongside the broader VOGLIO team while helping support and grow the PetInsuranceQuotes.com partner network.<br></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">This is a hands-on operations role responsible for maintaining inventory, physically fulfilling and shipping partner marketing materials, supporting conferences and events, and helping create a great experience for partners and customers. You'll work across fulfillment, logistics, customer support, and partner engagement while helping keep a growing partner network running smoothly.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you're organized, proactive, and enjoy being the person who keeps things running smoothly, we'd love to hear from you.</span></p> <h3><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Primary Responsibilities</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Manage the fulfillment and inventory of marketing collateral, including preparing, packing, shipping, and organizing materials for partner organizations</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Coordinate conferences, trade shows, webinars, and other partner-facing events, including logistics, materials, and on-site support</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Monitor inventory levels, forecast replenishment needs, and coordinate with vendors to ensure materials remain available</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Monitor and respond to customer and partner inquiries in a timely, professional, and brand-consistent manner.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Support partner outreach efforts, including identifying prospective partners, engaging with potential partner organizations, and helping grow the partner network</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Help improve and scale operational processes as the business continues to grow</span></li> </ul> <h3><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Qualifications</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">1+ year of experience with business partners in operations, logistics, fulfillment, customer support, administrative support, or a related field</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong organizational skills and attention to detail</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Excellent written and verbal communication skills</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ability to manage multiple priorities, solve problems, and work independently</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience coordinating with vendors, suppliers, customers, or external partners</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience using business systems, spreadsheets, or e-commerce platforms to manage workflows and track information</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ability to lift and move boxes up to 40 pounds</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ability to travel for conferences and trade shows approximately 4–5 times per year, including occasional weekend travel</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Nice to Have</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience with Shopify or a similar e-commerce platform</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience with inventory management, shipping, or event coordination</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience in the pet, veterinary, insurance, or related industries</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Familiarity with AI-powered productivity and research tools such as Claude or ChatGPT</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>What Makes This Role Unique</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You'll have a mix of operational, logistical, customer-facing, and event-related responsibilities rather than focusing on a single function.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You'll be the primary owner of many of the day-to-day operations that keep the partner network running.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You'll be joining a team that is still building and refining processes, giving you the opportunity to help shape how the function evolves.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">As the business grows, there will be opportunities to take on additional ownership and expand your scope.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Is This You?</strong></span></h3> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You're highly organized and enjoy creating order from moving pieces</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You take ownership of your work and follow through on details</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You're comfortable rolling up your sleeves and handling both administrative and hands-on operational work</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You enjoy supporting customers and partners and helping create a positive experience</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You're excited about joining a growing business and helping build something over time</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Compensation &amp; Benefits</strong></span></p> <div style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Salary Range:</strong> The hourly rate range for this position is $26.00-$34.00 per hour. Actual compensation will be determined based on skills, experience, and qualifications.</span></div> <div style="line-height: 1.4;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Health Coverage:</strong> Medical, dental, and vision insurance.</span></div> <div style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Retirement:</strong> 401(k) plan with company match.</span></div> <div style="line-height: 1.4;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><strong>Time Off:</strong> Flexible PTO with no set accrual limits, plus 12 paid company holidays annually.</span></div> <h3 style="line-height: 1;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Work Location</strong></span></h3> <div style="line-height: 1.4;" data-start="380" data-end="577"><span style="font-family: h