Customer Operations & Support Specialist - Order Entry

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description

Position Summary:

Responsible for establishing and maintaining positive, successful relationships with customers on behalf of the company by taking complete responsibility for each customer interaction for order processing .

As an Order Entry Specialist , you will process orders to meet company performance metrics.

You will participate in continuous improvement initiatives while maintaining high standards of accuracy and service quality.

The position includes a variety of tasks working in close collaboration with our commercial partners and customers  by taking ownership and accountability.

This role offers the opportunity to contribute to the success of a leader in scientific services while developing your career in a collaborative environment

Please be aware, this role location is officially based on Benton Lane.

Key Responsibilities/ requirements :

- Excellent interpersonal skills both written and verbal.  To include digital literacy, exceptional detail orientation, strong follow up, and ability to solve problems

- Ability to work with minimum supervision while maintaining accuracy

- Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applications.

- Proficiency in enterprise systems including Oracle and  Salesforce

- A powerful desire to succeed,  combined with the ability to execute multiple tasks, while working calmly and accurately under pressure.

- Ability to work independently and collaborate effectively in a team environment

-  Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through presentation of excellence in organizational skills

- Navigate and partner to communicate optimally with internal functions.

- Strong organization and time management skills

- Knowledge of cGMP and quality system standards preferred

- Ability to manage multiple and changing priorities

- Demonstrated success in meeting service level agreements and performance metrics

- Ability to demonstrate excellent communication skills reflecting a positive, professional, and customer centered organization.

- Adhere to the Company’s instructions and policies related to order entry and customer relations and to meet established goals

- To perform any other duties as may be required within the remit of the role

- To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company’s Health & Safety Management

Minimum Requirements/Qualifications:

- GCSE or equivalent (UK)

- Minimum of 4 years Customer Service or relevant work experience

- Bachelor’s degree preferred, but not required

- Experience in Order Processing and Customer Service operations or equivalent is preferred and ideally within the manufacturing or distribution industries

- Previous experience in developing customer relations and demonstrable interpersonal, communication and customer service skills