Client Services Project Manager I

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.

Position Summary : The Client Services Project Manager I resides on the BioProduction Inquiry to Order (ITO) Single Use Technologies team and is responsible for handling BioProduction and Research markets.  They are a single point of contact serving the customer, sales and operations through the cross-functional execution of custom inquiries, with the primary focus on relationship building and delivering a detailed customer experience.

This role offers a 12 month FTC Hybrid role - working 4 days on site per week

Responsibilities:

- Work closely with customers and Account Managers to accurately assemble requirements and secure business

- Acts as single Global point of contact for Core Accounts

- Work with interfacing functions to ensure timely and accurate processing of customer quotes and new inquiries (Design, Packaging Engineering, Product Management, Accounting, Pricing, BioProduction PMO team members, and Customer Care).

- Ensure RFQ’s are met for all custom projects for given account assignments.

- Serve as the customer advocate throughout internal processes.  Troubleshoot, raise and resolve issues and risks that are jeopardizing customer commitments.  Communicate action plans and resolution to the customer in a timely manner.

- Implement SFDC data integrity standard methodologies.

- Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, and revenue goals.

- Run reports, analyze data, develop presentations, lead customer conference calls.

- Handle Bio-Process Xpress Requests

- Maintain department pacing metrics

- Change notification execution and support

Minimum Requirements/Qualifications:

- Requires BS/BA with five years of biotechnology experience or relevant experience

- Effective written and verbal communications

- Experience in interpersonal cross functional team based interaction

- Analytical with excellent organisational, planning, and problem solving skills