Senior Deal Desk Specialist

Job description

<div class="content-intro"><h2><strong>About Remote</strong></h2> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.<br><br><span class="discussion-id-2f7cb4da-dab4-8068-a80f-001c50b2d808 suggestion-update notion-enable-hover" data-token-index="0">With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.</span><br><br>We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.</span></div> <div>&nbsp;</div> <div><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!</span></div></div><h2><strong>What this job can offer you</strong></h2> <ul> <li>The opportunity to own complex, high-value deals end-to-end at a fast-growing global SaaS company</li> <li>A role that is 50% execution, 50% strategic — deep CPQ and commercial expertise combined with real influence on how the Sales organization closes deals</li> <li>Exposure to strategic deal work — discount governance, deal reviews, and Sales enablement</li> <li>A truly async, flexible work environment where ownership and proactivity are valued over process for its own sak</li> </ul> <h2><strong>What you bring</strong></h2> <ul> <li>2–4 years of experience in Deal Desk, Sales Operations, or Revenue Operations in an Enterprise SaaS/B2B company</li> <li>Deep expertise in CPQ quoting — complex quote builds, multi-product configurations, pricing logic, and troubleshooting quoting issues</li> <li>Strong Salesforce proficiency as a power user — managing cases, accounts, opportunity data, and order records accurately at high volume</li> <li>Solid understanding of Quote-to-Cash processes, revenue recognition principles, and order management</li> <li>Proven ability to manage a high-volume Deal Desk queue without compromising quality, especially during End of Month, Quarter, and Year End; familiarity with ticketing and knowledge base tools such as Notion and Jira/Atlassian is a plus</li> <li>Commercially minded, with a track record of balancing Sales velocity with deal integrity across complex and non-standard situations</li> <li>Trusted by Sales as a go-to advisor — someone who gives clear, confident guidance on deal structure and contract options</li> <li>Clear communicator who works effectively across Sales, Finance, and Legal without losing momentum on deals</li> <li>A natural knowledge-sharer who enjoys upskilling others and raising the bar across the team</li> <li>Demonstrates strong automation and AI capabilities</li> <li>Writes and speaks fluent English</li> <li>It's not required to have experience working remotely, but considered a plus</li> </ul> <h2><strong>Key Responsibilities&nbsp;</strong></h2> <ul> <li>Own complex, non-standard deals end-to-end — multi-product transactions, pricing exceptions, and deals requiring cross-functional input from Finance and Legal</li> <li>Serve as the primary escalation point for Deal Desk Associates on deal structure, quoting, and approval questions</li> <li>Apply commercial judgment on discount approvals and pricing exceptions, ensuring deals are structured in line with company policy and revenue objectives</li> <li>Build and maintain complex quotes in CPQ, ensuring accuracy, completeness, and compliance across high-volume periods</li> <li>Own and govern the Closed Won process — ensuring order accuracy, data integrity in Salesforce, and adherence to established workflows</li> <li>Monitor and manage the Deal Desk case queue, maintaining SLA standards and handling a high volume of tickets with speed and precision</li> <li>Deliver enablement sessions for Sales reps on Deal Desk processes, CPQ quoting, and best practices</li> <li>Participate in deal reviews, contributing deal-level insights to Sales leadership discussions</li> <li>Work with Finance and Legal on non-standard contract terms and pricing structures for specific deals</li> <li>Contribute to Deal Desk SOPs and internal documentation, flagging gaps and proposing improvements to the Lead and Senior Manager</li> <li>Support month-end and quarter-end close operations to ensure accurate and timely deal execution</li> </ul> <h2><strong>Practicals</strong></h2> <ul> <li><strong>You'll report to:</strong> Senior Manager, Deal Commercial Strategy &amp; Operations</li> <li><strong>Team:</strong> Revenue Operations — Sales Operations</li> <li><strong>Location:</strong> For this position we welcome everyone to apply, but we will prioritise applications from AMER as we encourage our teams to diversify</li> <li><strong>Start date:</strong> As soon as possible</li> </ul> <h2><strong>Application process</strong></h2> <p>Roughly 6 hours across 3 weeks</p> <ol> <li>Interview with recruiter — 30 min</li> <li>Interview with Senior Manager, Deal Commercial Strategy and Operations — 45 min</li> <li>Interview with team member — 30 min</li> <li>(async) Deal Desk case study</li> <li>Case study presentation to Director, Pricing &amp; GTM Finance and Senior Manager, Deal Commercial Strategy and Operations — 30 min</li> <li>Bar raiser interview — 30 min</li> <li><a href="https://www.notion.so/96e108c037b8423cbd4c3f07a1f9b38b#aeb36272c9bd49b1b490f2ae7fc76552">Prior employment verification check</a></li> </ol> <p>&nbsp;</p> <p>#LI-DNP</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Remote's <a href="https://www.notion.so/remotecom/people-Total-Rewards-1945bce8d3924ece9421ba8630f57b0c">Total Rewards philosophy</a> is to ensure fair, unbiased compensation and fair <span class="link-annotation-unknown-block-id-1691622878">equity</span><span class="discussion-level-1 discussion-id-f2a82bc4-09e4-4a71-ad93-755b1d26a690 notion-enable-hover" data-token-index="3"> pay </span>along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.</p> <p>At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce.&nbsp; We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.<br><br>Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.<br><br><em data-stringify-type="italic">At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed by the Total Rewards &amp; People Enablement team on a case by case basis.</em></p></div><div class="title">The annual salary range for this full-time position is</div><div class="pay-range"><span>$35,250</span><span class="divider">&mdash;</span><span>$119,000 USD</span></div></div></div><div class="content-conclusion"><h2><strong>Benefits</strong></h2> <div class="p-rich_text_section"> <div class="p-rich_text_section"><span style="font-size: 12pt;">Our full benefits &amp; perks are explained in our handbook at&nbsp;<a class="c-link" href="http://remote.com/r/benefits" target="_blank" data-stringify-link="http://remote.com/r/benefits" data-sk="tooltip_parent">remote.com/r/benefits</a>. As a global company, each country works differently, but some benefits/perks are for all Remoters:</span></div> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="0"> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">work from anywhere</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">flexible paid time off</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">flexible working hours (we are&nbsp;<a class="c-link" href="https://remote.com/async" target="_blank" data-stringify-link="https://www.notion.so/remotecom/Working-Async-at-Remote-80c01cd443ad4c77a8ceaef7c5fba5d0" data-sk="tooltip_parent">async</a>)</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">16 weeks paid parental leave</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">mental health support services</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">stock options</span></li> <li style="font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-size: 12pt;">learning budget</span></li> <li style="font-size: 12pt;" data-stringify-indent="