Senior Solutions Consultant

Job description

<div class="content-intro"><p>PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.</p></div><p class="first-token" data-path-to-node="0"><span class="" data-path-to-node="0,0">We are seeking a technical and customer-focused <strong>Solutions Consultant</strong> to join our team</span><span class="" data-path-to-node="0,1"><sup class="superscript"></sup></span><span class="" data-path-to-node="0,2">. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products</span><span class="" data-path-to-node="0,3"><sup class="superscript"></sup></span><span class="" data-path-to-node="0,4">. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success</span><span class="" data-path-to-node="0,5"><sup class="superscript"></sup></span><span class="" data-path-to-node="0,6">. </span></p> <p class="first-token" data-path-to-node="0"><span data-path-to-node="2,0">As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success</span><span data-path-to-node="2,1"><sup class="superscript"></sup></span><span data-path-to-node="2,2">. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service</span><span data-path-to-node="2,3"><sup class="superscript"></sup></span><span data-path-to-node="2,4">. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities</span><span data-path-to-node="2,5"><sup class="superscript"></sup></span><span data-path-to-node="2,6">.</span></p> <h3 id="p-rc_484c147719af156f-106" data-path-to-node="8,2,0">Key responsibilities</h3> <p></p> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Actively identify potential roadblocks and provide thoughtful, technical solutions</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Run technical discovery processes to understand customer environments and potential technical landmines</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Design integrations to provide seamless implementation with the customer's current technology stack</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Manage multiple tasks independently and collaboratively using project management and account management skills</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks</span></li> </ul> <p></p> <h3>Basic qualifications</h3> <p></p> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">5+ years of pre-sales experience</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Bachelor's degree or higher, preferably in a technical field</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Experience selling SaaS in a fierce environment</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Demonstrable knowledge of IT monitoring tools or IT Operations</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Ability to travel to customer sites as necessary</span></li> </ul> <p></p> <h3>Preferred qualifications</h3> <p></p> <ul style=" margin-top: 0in; margin-bottom: 0in;" type="disc"> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Familiarity and knowledge of PagerDuty's space, or already being a fan of our product</span></li> <li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;"><span style="font-family: 'Helvetica Neue'; font-size: 11.0pt;">Experience in both enterprise and commercial sales</span></li> </ul> <p></p> <p>PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.</p> <p>This role is expected to come into our San Francisco office <strong>two times per week</strong>, so you can thrive in your new role and fully embrace being a Dutonian!</p> <p>The base salary range for this position is 144,000 - 197,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.</p> <p>Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.</p> <p>Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.</p><div class="content-conclusion"><p><strong>Hesitant to apply?</strong></p> <p>We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!</p> <p><strong>Where we work</strong></p> <p>PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we <strong>cannot</strong> employ candidates residing in:</p> <p><strong>Location restrictions: </strong><strong><br></strong><strong>Australia:</strong> Northern Territory, Q