HCM Platform & Benefits Specialist

Job description

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world?  At OneDigital, we are on a mission to help people do their best work and live their best lives.  From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal.  Maybe you’re afraid you won’t fit in.  Well, here’s the good news.  For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.   Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity:  Summary: The HCM Platform & Benefits Specialist serves as a subject matter expert responsible for supporting the implementation, configuration, and ongoing administration of HCM platforms and employee benefit programs for ASO and PEO clients.

This role plays a critical part in ensuring successful client onboarding, accurate system configuration, seamless open enrollment experiences, and ongoing benefits administration support. The position combines technical platform expertise, benefits administration knowledge, and operational discipline to deliver a consistent, high-quality client experience.

Unlike a traditional benefits administrator role, this position extends beyond transactional benefits support and functions as a platform specialist, implementation partner, and operational resource. The HCM Platform & Benefits Specialist helps establish scalable processes, supports continuous improvement initiatives, and contributes to the long-term growth of the HCM Managed Services division.

Essential Duties and Responsibilities (include but are not limited to):

HCM Platform Configuration & Implementation

- Configure HCM platforms, benefit plans, deductions, eligibility rules, workflows, and employee self-service functionality

- Support new client implementations, including benefits setup, testing, validation, and go-live activities

- Assist with system conversions, data imports, and platform configuration audits

- Partner with implementation consultants, payroll teams, and client service teams to ensure successful client onboarding

- Troubleshoot configuration issues and recommend solutions that align with established standards

- Maintain implementation documentation, setup guides, and platform configuration standards

Benefits Administration & Open Enrollment

- Configure and manage annual open enrollment projects for client organizations

- Build and maintain benefit plans, carrier connections, eligibility rules, and deduction structures

- Support carrier integrations, enrollment file feeds, and eligibility reporting processes

- Conduct audits of enrollment records, payroll deductions, and benefits-related system data

- Assist internal teams and clients with benefits related questions, escalations, and troubleshooting pertaining to HRIS administration

- Support special enrollment events, plan changes, and ongoing system maintenance activities

- Coordinate with brokers, carriers, and internal stakeholders to ensure accurate benefits administration

Documentation, Training & Operational Excellence

- Develop and maintain standard operating procedures (SOPs), process maps, and training materials

- Create documentation that promotes consistency and scalability across the HCM Managed Services team

- Train internal team members on platform functionality, benefits processes, and best practices

- Identify opportunities for automation, process improvement, and operational efficiency

- Participate in quality assurance reviews and operational improvement initiatives

- Serve as a subject matter expert for supported HCM platforms and benefits administration processes

Key Strategic Alignment This role directly supports organizational priorities by:

- Enhancing client onboarding experiences through accurate and efficient platform configuration

- Supporting client retention through reliable benefits administration and service excellence

- Creating scalable implementation and administration processes that support company growth

- Reducing operational risk through quality assurance, documentation, and process discipline

- Building institutional knowledge through training, documentation, and operational standardization

- Supporting the long-term development of a centralized HCM Center of Excellence

Education, Training and Experience:

- 3+ years of experience in benefits administration, HRIS, payroll, HCM, PEO, ASO, or related environments

- Experience configuring HCM, payroll, or benefits administration platforms

- Strong understanding of employee benefits administration and open enrollment processes

- Experience supporting multi-client service environments

- Knowledge of ACA, COBRA, Section 125, and general employee benefits concepts

- Experience with platforms such as isolved, PrismHR, UKG, ADP, Paylocity, Paycom, Workday, or similar systems

- Experience supporting implementations, onboarding projects, or system conversions

- Strong organizational and project management skills

Other: This position requires a passion for employee engagement and health & wellbeing including a focus on improving the lives of employee populations.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here .

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco City of Los Angeles County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!