People Operations Manager

Job description

<hr> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;"><strong>About GetScale</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">At GetScale, we combine advanced technology, data-driven insights, and expert sales and recruiting teams to help our clients grow revenue sustainably and predictably.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">We stand out by offering an integrated solution that brings together fragmented tools and channels. This gives clients real-time visibility and insights across the entire customer journey and delivers unmatched value. Our clients include some of the most innovative and fast growing companies backed by top investors like Y Combinator, Sequoia Capital, and the SoftBank Vision Fund.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;"><strong>About the People Team</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">The GetScale People team plays an integral role in the company’s growth.&nbsp; The team is responsible for implementing a range of systems, processes, and programs that will allow GetScale to attract and hire top tier talent at scale. The People team is equally focused on creating the right environment, experiences and offerings to ensure that our employees are consistently motivated, highly engaged, and ultimately choose to stay at GetScale.</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;"><strong>About the People Ops Manager Role</strong></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">We're looking for a People Operations Manager to lead our People function, reporting directly to the COO. This is a hands-on role for an experienced HR generalist who enjoys rolling up their sleeves and owning everything from day-to-day HR operations to higher-impact People initiatives. You'll own the full employee lifecycle, from onboarding, compliance, and benefits administration to employee relations, leaves and accommodations, performance management, manager coaching, and the systems that support our People function. You'll also help champion our culture by leading with our values, fostering an exceptional employee experience, and helping our culture continue to grow and evolve.&nbsp;</span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;"><strong>The People Ops Manager Will</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Own the employee experience across the full employee lifecycle, from onboarding through offboarding.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Deliver an exceptional onboarding experience, including preboarding, new hire orientation, I-9s, background checks, HR onboarding, and ensuring employees are set up for success with their benefits, HR systems, and key company resources.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Own and continuously improve our People operations by building scalable, efficient processes through strong documentation, SOPs, HRIS optimization, automation, AI, reporting, and continuous process improvement.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Own HR compliance, including handbook and policy updates, multi-state employment compliance, unemployment claims, and other regulatory requirements.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Own benefits administration end to end, serving as the primary point of contact for employees, leading open enrollment, and ensuring employees understand and maximize their benefits.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Lead our performance management program, including semiannual performance reviews, calibration, and performance documentation, while also owning employee engagement surveys and partnering with leaders on action planning.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Serve as a trusted advisor to employees and managers, providing practical, balanced guidance on policies, employee relations, performance, workplace concerns, and manager coaching while exercising sound judgment and balancing employee and business needs.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Lead sensitive employee relations matters, including investigations, performance improvement plans, conflict resolution, and terminations, exercising sound judgment to ensure issues are handled fairly, compliantly, and with appropriate involvement of legal counsel when needed.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Manage leaves of absence and workplace accommodations, ensuring a supportive employee experience while maintaining compliance with federal, state, and local regulations.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Partner with Payroll and Finance to support accurate payroll processing, PTO administration, new hire and final pay, semiannual bonus payouts, benefits deductions, and timely resolution of employee pay-related questions.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Champion our culture by reinforcing our values, fostering employee engagement, and helping leaders build high-performing teams.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;"><strong>About You</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Willingness to work a hybrid schedule in our Austin office Tuesday through Thursday.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">4-6 years of progressive HR / People Operations experience, preferably in a startup or high-growth environment supporting in-office, entry-level, customer-facing, and/or high-turnover populations.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Strong employee relations experience, including independently leading investigations, performance management, conflict resolution, accommodations, leaves of absence, terminations, and coaching managers through complex employee situations.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Strong working knowledge of federal and multi-state employment laws, including ADA, FMLA, wage and hour, EEO, and leave regulations.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Experience owning benefits administration, partnering with Payroll, and supporting compensation and payroll processes.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Hands-on HRIS experience (Rippling preferred; experience with comparable platforms is also welcomed).&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Demonstrated ability to build scalable processes, create documentation and SOPs, leverage automation and AI, and continuously improve the way work gets done.&nbsp;</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Exceptional judgment, discretion, and the ability to build trust while balancing employee experience with business needs.</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Highly organized, adaptable, and comfortable managing multiple priorities while partnering effectively with Director-level leaders and above.</span></li> </ul> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;"><strong>What We’ll Deliver to You</strong></span></p> <ul> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">The anticipated base salary for this role is $100,000–$120,000. Final compensation will be determined based on relevant experience, education, job-related knowledge, and skills</span></li> <li style="font-family: verdana, geneva, sans-serif; font-size: 12pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 12pt;">Semiannual bonus opportunity of up