Senior Manager-Staff Software Engineering

Job description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Summary

The Communications Services team   is   seeking an experienced Senior Manager with a passion for building high performance, low-latency communications   platforms   and applications. You will build and manage a team of engineers with a deep focus on delivering enterprise-wide   solutions that   operate   in a highly   performant   and efficient way. You will help drive our insurance business transformation as we redefine experiences for our customers.

Position Description

The Communications Engineering department   is responsible for   creating high value, low friction interactions for our customers and partners .    We are on a transformation journey to reshape communications across all contact channels. This position is charged with curating experiences for those   that need to   speak   to any of our lines of business. We   are   in the process of modernizing   our services and   architecture   across Amazon Web Services (AWS) with   extreme   focus on   leveraging   data and automation to transform experiences and drive efficiency .

A   Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems. A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities. The ideal candidate has deep technical   expertise   to improve application performance, capacity benchmarking, i ncreas e availability and reliability, design and evolve cloud infrastructure.

Position Responsibilities

As a Senior Manager, you will:

- Work with your Director to address project dependencies,   negotiate   and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time

- Identify   and raise   appropriate project   risks, in addition to presenting detailed and implementable solutions or alternatives

- Understand how requirements and design choices may   impact   systems across multiple areas

- Report on your team’s progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery

- Initiate and support all aspects of performance management for team members - mentoring, performance and coaching plans, reviews, warnings, terminations, etc.

- Cultivate a culture that motivates all levels of performers to higher levels of achievement

- Foster a culture of growth mindset that acknowledges and expects individuals to grow and be accountable. Influence those you motivate and coach to be receptive to feedback.

- Identify   where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn   new technologies

- Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience

- Develop the team budget and be accountable for reporting on results achieved at regular intervals

- Significantly contribute to the team planning process to include surfacing associate level proposals

- Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way

- Influence and build vision with product owners to ship quality products in a faster pace

- Drive the team towards building solutions towards the long-term goals while ensuring that   high priority   tech debts are solved in an efficient way

- Consistently share best practices and improve processes within and across teams

Qualifications

- Strong foundation   in algorithms, data structures, and core computer science concepts

- Basic UI/UX, API, and prototype design; REST/JSON/XML and integrations with Amazon Connect contact flows, Lambda, and API Gateway

- Fluency with Python, Java, Go, .NET, JavaScript/TypeScript, XML, JSON, and RESTful web services

- OOP, design patterns, microservices, and frontend/backend unit testing (including backends invoked from Connect)

- Cloud concepts: SaaS, PaaS, IaaS; Amazon Connect as managed contact-center SaaS on AWS with IAM, VPC, and CloudWatch

- Fast learner; quick to adopt new AWS and Connect capabilities (routing, flows, Lex, etc.)

- Strong multi-cloud knowledge (AWS, GCP, Azure) with AWS depth: Connect, Lambda, S3, DynamoDB/RDS, SNS/SQS,  EventBridge , CloudWatch, IAM, VPC

- Data modeling and architecture for analytics, reporting, and AI/ML; Connect CTRs and streaming/analytics pipelines (e.g., Kinesis) where applicable

- Scaled contact centers; Amazon Connect (queues, routing profiles, flows, tasks, outbound, Lex/Polly/Lambda integrations)

- Operational portals: AWS Management Console / Connect admin and Azure Portal

- Monitoring and performance: CloudWatch, X-Ray, dashboards/alarms, Connect queue and service metrics

- Metrics-driven prioritization: correlate drivers and outcomes (SLA, handle time, abandonment, system latency)

- MS Office (PowerPoint, Outlook, Word); Zoom and Slack

- Agile delivery; Jira, Azure DevOps, Portfolio

- Program management: MS Project, Visio, Excel

- Strong understanding of Site Reliability Engineering and DevOps principles

- Strong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planning

- Experience with driving cultural change in technical excellence, quality, and efficiency

- Experience managing and growing technical leaders and teams

Experience

- 8+ years with customer communications platforms, services, and software (e.g., contact center, omnichannel,   CPaaS , or adjacent integrations).

- 6+ years hands-on coding   experience .

- 5+   years  building and operating software in a large-scale, mission-critical environment (reliability, incident response, change discipline).

- 5+ years managing and developing technical teams — hiring, coaching, performance conversations, capacity planning, and day-to-day prioritization — in addition to supervising personnel in technical operations or engineering settings.

- 5+ years technical / engineering management experience: owning roadmaps and delivery, cross-functional alignment with product and operations, and accountability for quality, timelines, and production health.

- 5+ years with a major public cloud (AWS preferred; GCP or Azure acceptable), including design, implementation, and operational ownership of cloud-based services.

- 2+ years with automated testing — unit, integration, and end-to-end functional tests — including standards and practices for teams you lead or oversee.

Education

- Bachelor’s Degree in Information Technology   or related field, or equivalent experience

Location

Bethesda, MD/Hybrid

Annual Salary $140,000.00 - $300,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

GEICO will consider sponsoring a new qualified applicant for employment authorization for this position.   The GEICO Pledge:

Great Company:  Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers:   Personalized development programs, mentorship, and certification assistance.

Great Culture:   Inclusive and collaborative culture rooted in shared success.

Great Rewards:   Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment w