Sr. Manager, Technical Implementation

Job description

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

- Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

- Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

- Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Job Summary The Senior Technical Implementation Manager leads complex healthcare software implementations, serving as a key partner in delivering solutions across the revenue cycle and healthcare data exchange ecosystem. This role plays a critical part in managing technology change, overseeing data integrations, and supporting system configuration and validation, including hands‑on interaction with databases and SQL‑based analysis.

Working closely with internal and external stakeholders, the Senior Technical Implementation Manager drives implementation milestones, translates technical and operational requirements into executable plans, and ensures successful deployment of solutions leveraging HL7 v2 , FHIR (Fast Healthcare Interoperability Resources), Epic Bridges , Cloverleaf , and other interface engines (e.g., Rhapsody, Mirth Connect/NextGen Connect, Corepoint), plus data extracts and API-based integrations. The role requires strong analytical thinking, the ability to interpret and work with healthcare data, and a collaborative approach to problem-solving. Through close coordination with cross-functional teams, this position helps deliver reliable, high-quality implementations that meet client needs and project objectives.

Job Competencies

- Decision-Making – leverage authority to help guide, inform and make strategic decisions

- Teamwork/Collaboration - Help onboard and train new hires. Identifies opportunities for internal process improvement initiatives, proposes solutions, and leads execution. Builds rapport with all team members and across departments

- Accountability – Accepts and displays personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.

- Communication – Displays strong written and verbal communication skills across all levels of the organization. Effectively tailors communication to the intended audience.

- Leadership and Mentoring – responsible for mentoring and developing managers and other employees helping them to achieve organizational, team and individual goals.

- Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.

- Professional Leadership – Displays vested interest in well-being of employees and team members. Provides professional feedback to coach individuals. Motivates the team around organization wide objectives.

Essential Job Functions

- Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

- Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

- Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

- Manages multiple simultaneous end-to-end implementations of Ensemble’s solutions, serving as the key business contact for stakeholders and client IT and ensuring satisfaction throughout the implementation

- Directly manage a team of Analysts and Managers where appropriate

- Drives team members’ documentation of existing operational and data integration processes and gathering of requirements needed to build product configurations for business rules, workflows, and data mappings

- Drives improvement and standardization initiatives across implementation processes and functions

- Maintain Ensemble’s baseline data specifications for HL7 v2 , FHIR , Epic Bridges , Cloverleaf , other interface engines, data extract, and API data exchange methods

- Manage project deliverables, next steps, risks, and issues for the implementation

- Escalate key stakeholder/client IT concerns or team concerns to direct leader when appropriate

- Build and maintain a strong knowledge of Ensemble’s solutions, processes & procedures, data exchange methods, and healthcare domain

- Build and maintain a strong knowledge of Ensemble’s software, data feeds, and database tables to effectively communicate data requirements

- Manage the improvement of Ensemble’s data integration and implementation methodology as a whole, and contribute to Ensemble’s organizational objectives

- Maintain strong understanding of client EHR workflows and systems (Epic, Cerner, etc.)

Qualifications

- Experience leading healthcare software implementations , supporting solutions across the revenue cycle and healthcare data exchange environments

- Proven track record managing technology change , including system configuration, upgrades, and process transitions during implementations

- Hands-on experience with data integration , including HL7 v2 interfaces , FHIR APIs , Epic Bridges , Cloverleaf , and other interface engine workflows, plus data extracts and other API-based integrations

- Ability to navigate and analyze databases using SQL , supporting data validation, troubleshooting, and implementation activities

- Demonstrated success collaborating with cross‑functional teams (technical, operational, and client‑facing) to achieve project milestones

- Strong stakeholder management skills, with the ability to communicate complex technical concepts to diverse audiences

- Analytical and critical‑thinking capabilities applied to problem‑solving, data review, and implementation decision‑making

- Experience delivering implementations that meet project timelines, quality standards, and client expectations

- 7–10 years of relevant professional experience , including enterprise or healthcare‑focused technology implementations

- 5+ years of people leadership experience , including mentoring, coaching, or managing project teams

- 5+ years of experience in a technology implementation role managing multiple simultaneous technology implementation projects

Other Preferred Knowledge, Skills and Abilities

- Experienced in data integration, data analytics, and software workflow design (e.g., using SQL server or equivalent to query large data sets, creating technical process flows, learning database tables, creating .json/.txt files.)

- Experienced in project management (e.g., lead meetings, manage project plans, track issues, identify risks, develop/monitor resource plans, etc.)

- Experience working with electronic health record (EHR) systems Ability to work on multiple projects at once, prioritize and execute many tasks, and resolve issues quickly

- Solid understanding of healthcare revenue cycle management (RCM), including patient access, registration/admission, and patient financial services

- Advanced understanding of data analytics, cloud-based software, data integration techniques, QA processes

- Experience building relationships and managing stakeholder relationships with executive stakeholders (Director and above)

- Experience managing internal and/or external resources to execute on deliverables

- Keen attention to detail, self-motivated, and service-oriented

- Strong social awareness and an outgoing, positive attitude

- Skilled at listening and sending clear, convincing, and well-tuned messages (both verbal and written)

- Coachable, hungry for feedback, and dedicated to continuous self-improvement

- Cross-team collaboration and communication skills

- Solid understanding of workflow systems and their application to business process improvement

- Dedication to remaining current with changes and advances in the healthcare industry

- Experience implementing process improvement initiatives and creating new methodologies for an organization

- This position pays between $111,800-167,700 based on experience

- Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

- This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (H