Senior Associate, Streaming & Community Fundraising

Doctors Without Borders

New York, New York, United StatesPosted Yesterday

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Job description

<div class="content-intro"><h1>About MSF USA | Doctors Without Borders</h1>   <div data-ogsc="black">Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients. </div> <div data-ogsc="black"> </div> <div data-ogsc="black">MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.  </div></div>ROLE OVERVIEW The Senior Associate, Streaming & Community Fundraising is a new role within Doctors Without Borders' Integrated Channel Marketing team, focused on accelerating one of MSF-USA's most exciting and high-potential fundraising areas: livestream, gaming, and creator-led community fundraising. Doctors Without Borders has strong momentum and credibility in this space, and this role exists to build on those successes, scale what is working, and contribute to the next phase of growth. The Senior Associate manages the execution of streaming fundraising initiatives across gaming campaigns, livestream events, and creator activations. This role contributes to a multi-year streaming fundraising roadmap and partners with senior colleagues to scale the program. The role builds engagement with niche creator communities to explore mainstream opportunities with larger creators and audiences, achieving more scalable fundraising outcomes, including during emergency response moments. This role contributes to approximately 20 percent year-over-year revenue growth in streaming fundraising, including both flagship and non-flagship initiatives. This is a hands-on role for a collaborative team player with deep expertise in livestream fundraising. Reporting to the Associate Director of Community Fundraising, the Senior Associate collaborates with colleagues across the organization, from peer-to-peer and digital marketing teams to tech and donor relationship managers, to ensure streaming efforts are integrated into broader supporter journeys and fundraising strategy. DEPARTMENT ACCOUNTABILITIES  Prospecting Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission. Donor Cultivation, Engagement and Management Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships. Fundraising Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.   Brand Positioning Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans. Best-in-Class Fundraising Systems and Capabilities Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.    ROLE SPECIFIC OUTCOMES Fundraising Events Development and Execution Manage the development and execution of streaming and gaming fundraising events, including ideation, planning, business case development, and post-event analysis. Foster relationships with content creators and fundraisers to align their interests with organizational goals. Improvement and Innovation Identify potential improvements to streaming and community fundraising practices and propose solutions. Develop and deliver project work that contributes to the organization's change management program. Marketing Manage the streaming, gaming, and community fundraising channel within the broader marketing strategy. Develop and execute campaigns and program initiatives that meet strategic fundraising goals. Donor and Creator Development Develop and implement donor and creator engagement plans that meet potential supporters with the right messages in the right channel at the right time. Build relationships with creators, communities, and fundraising prospects to drive participation, retention, and pipeline. Internal Relationship Management Support the management of partnering relationships with internal clients. Build effective working relationships and provide professional services to support the delivery of organizational strategy and plans. These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned. COMPLEXITY AND PROBLEM-SOLVING SKILLS •    Brings professional knowledge of fundraising systems, integrations, and service management to the role. •    Responsible for moderately diverse activities across event development, channel execution, creator relationships, and cross-functional initiatives, with awareness of related fundraising functions to operate effectively over short to medium timeframes. •    Consider future implications beyond the immediate problem and may create new approaches or procedures to solve problems •    Work includes complex analysis of fundraising performance and creator engagement data; develops conclusions and implications; formulates recommendations; and communicates actionable plans.  BEHAVIORAL COMPETENCIES  THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different. People Focus Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by the team; aligns processes with organizational needs. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. Global Perspective Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges. Cultivates Innovation Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them. RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs. Drives Results Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way. PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input. Values Differences Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating. Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing. SELF: MSF USA staff demonstrate self-awareness by having an open min

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