Employment Counsel

Job description

<div class="content-intro"><p>Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.&nbsp;</p> <p>Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, <a href="https://www.linkedin.com/in/pingwu/">Ping Wu</a>, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.</p> <p>Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.</p></div><h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Position Overview:</span></h2> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Cresta is looking for a pragmatic, business-oriented Employment Counsel to lead and manage employment law matters across our global organization. This role will serve as the primary legal advisor on employment-related issues, partnering closely with Human Resources, Talent Acquisition, Finance, and executive leadership to support a high-growth technology company operating in multiple jurisdictions.</span></p> <p><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">The ideal candidate will have substantial in-house employment law experience, a strong understanding of U.S., European, and APAC employment frameworks, and the ability to balance legal risk with business objectives in a fast-paced environment.</span></p> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Responsibilities:</span></h2> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Employment Law Counseling</span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Advise People and business leaders on a broad range of employment matters, including hiring, performance management, employee relations, investigations, accommodations, leaves of absence, compensation, disciplinary actions, and terminations.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Provide legal guidance on workforce planning, reorganizations, reductions in force, and organizational changes.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with Human Resources to develop and implement employment-related policies, procedures, and best practices.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Global Employment Compliance</span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monitor and advise on employment law developments across the United States, Europe, and APAC.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support compliance with federal, state, and local U.S. employment laws, as well as applicable European employment regulations.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Partner with external counsel as needed on country-specific employment issues and labor law requirements.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Advise on cross-border employment matters, including international hiring, mobility, remote work arrangements, and employee transfers.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Investigations and Dispute Resolution</span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lead or support internal workplace investigations involving employee complaints, misconduct allegations, discrimination, harassment, retaliation, and other sensitive matters.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Manage employment claims, agency charges, demand letters, and litigation in coordination with outside counsel.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Develop strategies to mitigate employment-related risks and resolve disputes efficiently.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Commercial and Operational Support</span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Review and draft employment-related agreements, including offer letters, employment agreements, restrictive covenant agreements, severance agreements, and consulting arrangements.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Support due diligence and integration activities related to acquisitions and other strategic transactions.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Deliver practical employment law training to managers, People Business Partners, and company leadership.</span></li> </ul> <h2><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Qualifications:</span></h2> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Required:</span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Juris Doctor (J.D.) degree from an accredited law school.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Active membership in good standing with at least one U.S. state bar.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">At least 6 years of in-house employment law experience, preferably within a high-growth technology company.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Deep knowledge of U.S. employment laws, including federal, state, and local requirements.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Demonstrated experience advising on European employment laws and employment practices, including working with employees, HR teams, and external counsel across multiple European jurisdictions.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience conducting workplace investigations and managing employment disputes.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Strong drafting, negotiation, and communication skills.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Ability to provide practical, business-focused advice in a fast-paced environment.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Excellent judgment, discretion, and stakeholder management capabilities.</span></li> </ul> <h3><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Preferred:</span></h3> <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience supporting multinational technology companies.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Familiarity with works councils, collective consultation requirements, employee representative bodies, and cross-border employment issues within Europe and APAC.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Experience supporting mergers, acquisitions, and international expansion initiatives.</span></li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;"><span style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Knowledge of privacy and employee data considerations, including GDPR-related emp