Client Onboarding Senior Analyst (Maternity Cover)

Job description

This is a maternity cover role.

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress

Role Overview The Client Onboarding Senior Analyst applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Responsibilities:

- Co-operate with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.

- Process clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to) by providing response to Front Office (Associate Bankers, Bankers) and internal Operational Teams inquiries.

- Remain up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents

- Establish and maintain effective working relationships with Business, Compliance, Legal, and Operations partners to ensure seamless client support and issue resolution..

- Ensure all queries are dealt with in an efficient and timely manner.

- Escalate urgent / risk issues through the appropriate escalation channels.

- Co-operate with and support other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.

- Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function (e.g. participation in trainings, projects, conference calls, systems’ testing, etc.)

- Support management in driving process efficiency, control enhancements, quality initiatives, and implementation of strategic projects across the function.

Requirements:

- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.

- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment.

- Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.

- 7-10 years' experience in financial services preferred.

- Proficient command of English – verbal and written.

What we offer By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

- Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

- Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

- Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

- Employee Assistance Program financed by Employer

- Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

- Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

- Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

- Additional day off for volunteering

- Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

- Opportunity to receive an annual discretionary incentive award

- Special offers and discounts for employees

- Click here to review the Remuneration Regulations extract.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day.  We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

#LI-EŁ1 ------------------------------------------------------ Job Family Group: Customer Service ------------------------------------------------------ Job Family: Institutional Client Onboarding ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location Full Time Salary Range: 165 020,00 zł - 280 980,00 zł ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.   If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View Citi’s EEO Policy Statement and the Know Your Rights poster.