Account Manager, Auto

Job description

Account Manager, Automotive Location: United Kingdom | Remote working Area: Field based role covering dealerships throughout the UK, 3 days in the field, 2 days from home Business Unit; Client Automotive Employment Type: Permanent | Full Time | 37.5 hours Monday to Friday

The Opportunity: Are you passionate about building strong partnerships in the automotive sector and helping retailer networks deliver great customer outcomes? As an Account Manager within our Automotive OEM channel, you will be the day-to-day contact for OEM clients, retailer networks and internal teams. Reporting to the OEM UK Country Manager, you will support programme delivery, strengthen client relationships, contribute to commercial reviews and help drive performance across designated dealer networks.

We welcome applications from people within the Automotive industry who have insurance, finance or account management backgrounds. If you can build trusted relationships, use data and insight to support commercial conversations, and enjoy working collaboratively across clients and internal teams, we would like to hear from you.

- Support the OEM UK Country Manager with the implementation, development and continuous improvement of OEM warranty and retention product programmes.

- Work collaboratively with the wider Automotive team, clients and retailer networks to support successful programme adoption and achievement of commercial objectives.

- Help drive product attach rates at dealer level across designated clients by developing practical plans aligned to growth and customer value.

- Build, maintain and grow effective client relationships, acting as a trusted contact for day-to-day account management and client requirements.

- Contribute to client account plans by supporting the delivery of agreed goals, actions and performance priorities.

- Prepare clear meeting materials, minutes and action logs to support effective communication and follow-up.

- Work with Operational teams to ensure delivery of key SLA and KPIs

- Support the early identification and resolution of issues, using customer feedback, complaint trends and root cause analysis to inform improvements.

- Support the UK OEM Country Manager in the development of Commercial Reviews and delivery of new products where required.

What we’re looking for:

- Experience in the motor industry, dealership management, automotive retail, insurance, finance or a related regional commercial environment would be preferred

- Account management, field-based relationship management or regional client-facing experience.

- Confidence presenting, communicating and building relationships with a range of stakeholders, from retailer teams to senior client contacts.

- A full UK driving licence, as this is a remote, field-based role involving travel to client and retailer sites.

- Strong client relationship management skills, with the ability to listen, influence and follow through on commitments.

- An understanding of automotive add-on products, systems or related business sectors, or the curiosity and willingness to learn quickly.

- A collaborative approach and the ability to build trusted relationships with internal stakeholders and external partners.

- A track record of working towards targets, KPIs or commercial objectives.

- Knowledge of insurance sales processes would be beneficial, particularly the ability to adapt processes to support customer and client needs.

- Ability to identify opportunities to develop and grow the Accounts

- Influencing and negotiation skills, with the ability to create positive outcomes for clients, customers and the business.

Benefits and development

- Performance Bonus Scheme

- Flexible Working

- Company car or car allowance

- Laptop and company mobile phone

- A range of financial, wellbeing and social benefits

- Internal Wellbeing Programme

- Learning and Development opportunities

Our Values Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide our every action at Assurant. These values inspire our commitment to be a responsible corporate citizen.

We look forward to receiving your application. #LI-Remote #AssurantProudHK

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Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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