Outreach Specialist

Job description

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Based in San Francisco,&nbsp;<a href="https://www.arine.io/" target="_blank">Arine</a> is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.&nbsp;</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.&nbsp;</span></p> <p style="line-height: 1.3;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><span style="text-decoration: underline;">Why is Arine a Great Place to Work?:</span></span></strong></p> <p></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Outstanding Team and Culture -</strong> Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. </span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Making a Proven Difference in Healthcare -</strong> We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.</span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Market Opportunity -</strong> Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.</span></p> <p style="line-height: 1.3;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><strong>Dramatic Growth -</strong> Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category.</span></p></div><p style="line-height: 1.3;"><span style="text-decoration: underline; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>The Role:</strong></span></p> <p style="line-height: 1.3;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.</span></p> <p style="line-height: 1.3;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Under the supervision of a Clinical Support and Pharmacist Team Lead, you will be responsible for making outbound calls to pharmacies to intervene in patient cases identified by Arine's platform. These calls will involve resolving or escalating medication-related issues.</span></p> <p style="line-height: 1.3;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">This is a temporary position expected to last through December 2026.&nbsp;</span></p> <p style="line-height: 1.3;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">All members of the Clinical Care team are expected to communicate effectively, maintain a cooperative working relationship with clients and colleagues, be respectful and accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care.</span></p> <p style="line-height: 1.3;"><span style="text-decoration: underline; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>What You’ll be Doing:</strong></span></p> <ul> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Engaging pharmacies by phone to deliver Arine's services on behalf of patients’ health plans. The expectation is 75-100 outbound calls each day</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Identifying and creating follow up tasks and for escalation&nbsp; to a pharmacist</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Obtaining provider contact information to facilitate the delivery of clinical interventions</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Obtaining patient information required for clinical interventions</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Accurate record keeping in Arine's software platform</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Participating in process improvement meetings and team meetings to optimize workflows</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Undertaking other assigned projects</span></li> </ul> <p style="line-height: 1.3;"><span style="text-decoration: underline; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Who You Are and What You Bring:</strong></span></p> <ul> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">At least 6 months of experience in a high volume call center in a healthcare environment with some knowledge of basic medical terminology and medication names (brand and generic)</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Strong computer skills, including proficiency in with google products and call center software, including dialers</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Excellent written and oral communication skills</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Understanding of PHI access regulations and responsibilities</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Comfort with a call center environment and repetitive work</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">A team player mindset with the ability to work independently</span></li> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)</span></li> </ul> <p style="line-height: 1.3;"><span style="text-decoration: underline; font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong>Nice-to-Haves:</strong></span></p> <ul> <li style="font-size: 10pt; line-height: 2; font-family: arial, helvetica, sans-serif;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Experience with auto-dialers</span></li> </ul> <p